BOX OFFICE CALLER LOG ASSESSMENT – JULY-DECEMBER 2019	
Date Of Assessment	Time Customer Arrived	Time Customer Was Seen	Time Taken To Be Seen	Reason For Delay	
05/09/2019	10:29	10:29	Immediate		
	11:00	11:00	Immediate		
	11:10	11:13	3 mins		
	11:15	11:18	3 mins		
	11:36	11:36	Immediate		
	11:59	12:04	5 mins	On call	
	12:33	12:33	Immediate		
	13:05	13:08	3 mins		
	13:35	13:38	2 mins		
	13:36	13:42	6 mins	Queue At Desk	
	14:08	14:11	3 mins		
	14:15	14:16	1 min		
	14:24	14:29	4 mins	On call	
	15:21	15:21	Immediate		
	15:30	15:30	Immediate		
	16:14	16:14	Immediate		
14/11/2019	09:55	09:56	1 min		
	10:14	10:15	1 min		
	10:15	10:20	5 mins	Collecting Gallery Sale	
	10:30	10:30	Immediate		
	11:14	11:14	Immediate		
	11:43	11:44	1 min		
	12:31	12:31	Immediate		
	12:42	12:44	2 mins		
	13:14	13:14	Immediate		
	13:15	13:18	3 mins		
	13:20	13:25	5 mins	Queue At Desk	
	14:44	14:45	1 min		
	14:51	14:52	1 min		
	15:32	15:34	2 mins		
	15:48	15:49	1 min		
	16:00	16:00	Immediate		
	16:15	16:15	Immediate		
10/12/2019	09:50	09:50	Immediate		
	09:55	10:01	6 mins	Dealing with schools	
	09:58	10:01	3 mins	Dealing with schools	
	10:34	10:35	1 min		
	11:14	11:14	Immediate		
	11:22	11:27	5 mins	On call	
	11:34	11:34	Immediate		
	12:12	12:12	Immediate		
	13:37	13:37	Immediate		
	13:49	13:50	1 min		
	14:00	14:00	Immediate		
	14:12	14:12	Immediate		
	14:31	14:32	1 min		
	14:45	14:50	5 mins	On call	
	15:33	15:33	Immediate		
Monitored on a monthly basis	
Relating only to customers calling at the Box Office in person	
96% dealt with within the target time of 5 minutes [target 90%]