TELEPHONE CALL LOG ASSESSMENT – SEPTEMBER-DECEMBER 2019	
Date Of Assessment	Time Message Left	Time Message Returned	Time Taken To Return Call	Reason For Delay	
05/09/2019	10:54	11:05	11 mins		
	11:10	11:45	35 mins	Short Staffed - Very Busy	
	11:30	12:05	35 mins	Short Staffed - Very Busy	
	11:44	11:54	10 mins		
	12:03	12:15	12 mins		
	12:30	12:39	9 mins		
	13:33	13:37	4 mins		
	15:30	15:43	13 mins		
19/09/2019	11:34	11:36	2 mins		
	12:46	12:58	12 mins		
	13:48	14:00	12 mins		
	14:34	14:47	13 mins		
03/10/2019	09:46	09:58	12 mins		
	11:24	11:47	23 mins		
	12:35	12:45	10 mins		
	14:46	15:00	14 mins		
	15:25	15:45	20 mins		
	16:01	16:04	3 mins		
16/10/2019	09:33	09:37	4 mins		
	10:25	11:02	27 mins		
	10:33	11:05	32 mins		
	11:38	12:08	30 mins		
	12:44	12:49	5 mins		
	14:22	14:44	22 mins		
06/11/2019	11:33	11:44	11 mins		
	11:57	12:13	16 mins		
	12:35	12:48	13 mins		
	14:42	14:48	6 mins		
	15:02	15:10	8 mins		
	15:38	15:49	11 mins		
	16:05	16:16	11 mins		
14/11/2019	09:33	09:55	22 mins		
	10:45	11:00	15 mins		
	10:55	11:05	10 mins		
	12:27	12:35	8 mins		
	13:58	14:10	12 mins		
	14:08	14:25	17 mins		
	15:57	16:05	8 mins		
28/11/2019	11:55	12:15	20 mins		
	14:02	14:38	36 mins		
	15:03	15:26	23 mins		
	15:46	16:00	14 mins		
12/12/2019	09:23	09:50	27 mins		
	10:27	11:58	1 hour 31 mins	Internet disruption - Ticketsolve down	
	10:36	12:08	1 hour 32 mins	Internet disruption - Ticketsolve down	
	10:46	12:16	1 hour 30 mins	Internet disruption - Ticketsolve down	
	13:38	13:49	11 mins		
19/12/2019	09:47	09:58	11 mins		
	10:37	11:00	23 mins		
	11:25	11:35	10 mins		
	12:15	12:20	5 mins		
	13:35	13:47	12 mins		
	15:57	16:08	11 mins		
Average Time to Return Call (excluding major incidents) - 15 Minutes	
Monitored on a fortnightly basis	
Relating on to messages left on the Box Office telephone system