BOX OFFICE CALLER LOG ASSESSMENT - JANUARY-JUNE 2019	
Date Of Assessment	Time Customer Arrived	Time Customer Was Seen	Time Taken To Be Seen	Reason For Delay	
09/01/2019	10:29	10:29	Immediate		
	11:00	11:00	Immediate		
	11:10	11:13	3 mins		
	11:15	11:18	3 mins		
	11:36	11:36	Immediate		
	11:59	12:04	5 mins	On call	
	12:33	12:33	Immediate		
	12:46	12:49	3 mins		
	13:05	13:08	3 mins		
	13:35	13:38	3 mins		
	13:36	13:42	6 mins	Queue At Desk	
	14:08	14:11	3 mins		
	14:15	14:16	1 min		
	14:24	14:29	4 mins	On call	
	14:38	14:40	2 mins		
	15:21	15:21	Immediate		
	15:30	15:30	Immediate		
	16:14	16:14	Immediate		
06/02/2019	09:55	09:56	1 min		
	10:14	10:15	1 min		
	10:15	10:20	5 mins	With another customer	
	10:30	10:30	Immediate		
	11:14	11:14	Immediate		
	11:43	11:44	1 min		
	12:31	12:31	Immediate		
	12:42	12:44	2 mins		
	13:14	13:14	Immediate		
	13:15	13:18	3 mins		
	13:20	13:25	5 mins	Queue At Desk	
	14:44	14:45	1 min		
	14:51	14:52	1 min		
	15:32	15:34	2 mins		
	15:48	15:49	1 min		
	16:00	16:00	Immediate		
	16:15	16:15	Immediate		
02/03/2019	09:50	09:50	Immediate		
	09:55	10:01	6 mins	Setting up workshop room	
	09:58	10:01	3 mins		
	10:34	10:35	1 min		
	11:14	11:14	Immediate		
	11:22	11:27	5 mins	On call	
	11:34	11:34	Immediate		
	12:12	12:12	Immediate		
	13:37	13:37	Immediate		
	13:49	13:50	1 min		
	14:00	14:00	Immediate		
	14:12	14:12	Immediate		
	14:31	14:32	1 min		
	14:45	14:50	5 mins	On call	
	15:33	15:33	Immediate		
13/04/2019	09:14	09:14	Immediate		
	09:19	09:19	Immediate		
	09:44	09:45	1 min		
	10:00	10:06	6 mins	Collecting Gallery Sale	
	10:10	10:12	2 mins		
	10:57	10:57	Immediate		
	11:31	11:31	Immediate		
	12:10	12:10	Immediate		
	13:43	13:45	2 mins		
	15:39	15:40	1 min		
	16:12	16:12	Immediate		
11/05/2019	09:47	09:47	Immediate		
	10:29	10:29	Immediate		
	10:54	10:58	4 mins	Opening workshop room	
	13:00	13:00	Immediate		
	14:32	14:33	1 min		
	15:52	15:52	Immediate		
	15:53	15:55	2 mins		
6/06/2019	11:33	11:33	Immediate		
	12:36	12:36	Immediate		
	13:38	13:38	Immediate		
	14:24	14:25	1 min		
	13:57	13:57	Immediate		
Monitored on a monthly basis	
Relating only to customers calling at the Box Office in person	
96% dealt with within the target time of 5 minutes [target 90%]