Who we are
The Arts & Events Service Banbridge is part of Armagh City, Banbridge & Craigavon Borough Council (ACBCBC).
The council’s data controller is Joan Farley and s/he can be contacted by emailing Joan.Farley@armaghbanbridgecraigavon.gov.uk
The Arts & Events internal data controllers are Leah Duncan and Danielle Fegan and they can be contacted by emailing firstname.lastname@example.org and email@example.com
We are committed to maintaining the trust and confidence of those who express interest in our activities. We do not sell, rent or trade our mailing lists with other companies and businesses for marketing purposes.
Types of data we collect
Due to the nature of this service, we collect data across a number of different areas. Some of these will not apply to everyone but it is important that we inform you of all data we collect.
Ticketing and Information
Ticketing Data –
When you purchase tickets or book classes through the reception at the F.E. McWilliam Gallery or Old Town Hall, your name, address, email and phone number(s) will be stored by our ticketing partner Ticketsolve. If you pay for your tickets by credit or debit card, data is shared between F.E. McWilliam Gallery, Old Town Hall, Ticketsolve and the payment system Realex. This enables the transaction to be processed.
Realex have been accredited with the Account Information Security (AIS) certification by VISA and are one of a small amount of companies in Europe to achieve this. This shows its commitment to above industry standard in every aspect of payment processing. Realex Payments are compliant with PCI DSS Version 3.2, the highest level of PCI compliance. Cardholder information is encrypted and hashed when stored on Realex Payments systems and is not be displayed in their reporting systems.
When you purchase tickets or book classes/workshops at the reception or over the telephone by credit card we process your payment via worldpay. To view their privacy statement please go to https://www.worldpay.com/uk/privacy-policy . We do not retain your credit card details.
You have the right to opt out of any communications, or to ask that your details be removed from any or all of our databases, at any time – please click the link in any email, call us, or email firstname.lastname@example.org / Danielle.email@example.com to update your preferences.
Online booking data
When you book tickets online, data is shared between F.E. McWilliam Gallery, Old Town Hall, Ticketsolve and the payment system Realex.
If you have opted in to receive marketing information from Arts & Events, data will be shared with MailChimp (our email partner).
Ticketsolve acts as a data processor on behalf of the F.E. McWilliam Gallery and Old Town Hall (the data controller).
Ticketsolve, Realex, MailChimp and the Arts & Events have implemented appropriate technological measures to protect against accidental loss, destruction, damage, alteration or disclosure.
For more information, please see their privacy notices via the links below:
When someone visits our website – www.visitarmagh.com we use a number of third party services to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site, types of elements used, and length of time on pages.
|There cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect in an anonymous form, including the number of visitors to the website, device used, where visitors have come to the website from and the pages they visit on the website.
You can prevent the setting of cookies by adjusting the settings on your browser. Please be aware that disabling cookies may affect the functionality of our website and many other websites that you may visit. Disabling cookies may result in the removal of certain functionality and other features of our website.
When you sign up for the Arts & Events mailing list, either at the time of booking, or separately through a sign-up form, via phone, email or other means, we collect personal information. We use that information in the following ways: to share information such as upcoming events; to contact you if we need to obtain or provide additional information to check our records are correct and to check, on occasion, that you’re content and satisfied with our service. We also gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our marketing. All our email marketing will include an unsubscribe link and you can also unsubscribe at any time by emailing our data controllers Leah Duncan and Danielle Fegan. Please be aware that even if you have opted out of receiving marketing materials, Arts & Events may need to contact you (for instance in the event of a cancelled event).
On occasion, parental consent forms are required for people under 18 taking part in activities in the F.E. McWilliam Gallery & Studio and Old Town Hall. This information will include name, address, phone number & email address of the person with parental responsibility. It may also include the name of the child, specific permissions (e.g. photography, permission to leave during breaks, allergy or medical conditions). These consent forms will be stored appropriately and will be disposed of upon the completion of the project.
Other direct contact
From time to time, Arts & Events sends information to people about other activities. This includes, but is not limited to, invitations to certain events, invitations to participate in activities etc. The information held on these mailing lists is updated annually. If you receive direct contact from Arts & Events and would prefer not to receive it in future, please contact our data controllers Leah Duncan and Danielle Fegan and we will remove you from this list
Record retention periods
In accordance with GDPR, Arts & Events will not hold your data longer than is necessary for the purpose, or purposes, for which it was obtained.
|Customer Data on Ticketsolve
||Removed after 3 years of inactivity
|Customer Data on MailChimp
||Removed after 3 years of inactivity
|Customer Data on Artifax
||In accordance with financial regulations, removed after 7 years
||Directly after completion of project
|Photographic Consent Forms
||Images and consent forms destroyed 2 years after date of consent form
|Customer Data on Artifax
||All activities removed after 3 years
|Other direct contact
||Reviewed annually and data removed after 3 years of inactivity
Access to your personal information
You are entitled to view, amend, or delete the personal information that we hold. Please email your request to our data controllers Leah Duncan and Danielle Fegan firstname.lastname@example.org