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Autism Impact Award for Market Place Theatre

The Market Place Theatre is proud to have been awarded the Autism NI Impact Award, creating a more Autism friendly environment for our customers. As part of the award process, our staff have worked alongside Autism NI to gain knowledge in the fundamentals of Autism, and as a result three staff members been appointed as Autism champions. Our champions have completed an accredited assessment and are now responsible for overseeing the implementation of an agreed plan of adjustments within the theatre to help individuals with autism and their families to enjoy every aspect of their experience with us.

As part of these adjustments, we will be introducing additional relaxed performances, providing a designated quiet area, producing a visual story to be made available on our website and at the Box Office, offering familiarisation tours of the building, and providing sensory materials.

Our Autism Champions are also happy to provide pre-show tours of the venue to families and individuals who wish to avail of this service to improve their visitor experience. Please note tours must be booked in advance with the Box Office on [028] 3752 1821.

A visual story designed for visitors to The Market Place Theatre to help prepare you if you are curious or anxious about your visit, is available here: Generic Visual Story 2021

Should you have any comments or suggestions on our support to individuals with Autism and their families, please do not hesitate to contact us at feedback@marketplacearmagh.com

MARKET PLACE THEATRE RETAINS CUSTOMER SERVICE AWARD

The Market Place Theatre in Armagh has retained the coveted Customer Service Excellence accreditation for 2021/2022, following an annual review.

The CSE standard provides a practical tool for driving customer-focused change within businesses. It shows that the services provided are efficient, effective, excellent, equitable and empowering – with the customer always at the heart of service provision.

The standard tests in great depth, those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude. There is also emphasis placed on developing customer insight, understanding the user’s experience and robust measurement of service satisfaction.

The assessment highlighted an improvement in performance from last year, with the team increasing the ‘Compliance Plus’ status across a number of the criteria, evidencing areas in which the theatre would be viewed as exceptional or as exemplar to others.